Your Privacy Rights From January 1, 2004, all organizations engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act (the "Act"), unless the federal cabinet has exempted the organization because it is subject to "substantially similar" provincial legislation. Glenerin Inn is responsible for the personal information we collect, use, maintain and disclose. To ensure this accountability, we have developed this policy, and trained our staff about our policies and practices. What is "Personal Information?" Personal information is any information that identifies you, or by which your identity could be deduced. It does not include the name or business address or telephone number of an employee of an organization. Why Do We Collect Personal Information from You? We collect personal information from our customers for the following purposes: I. Customer Service - The information will be used to facilitate your next check-in and, wherever possible, to meet your personal preferences in accommodation. II. Marketing - The information will be used to advise you of goods and services offered by or by arrangement with the hotel company. III. Market Research - The information will be used to improve the offering of goods and services to you. How Do We Collect Your Personal Information? We collect information only by lawful and fair means and not indiscriminately. We may collect personal information when making a reservation, at check-in, and through comment cards and/or surveys. Consent Consent for the collection, use and/or disclosure of personal information may be obtained orally or in writing and may be expressly given or implied. In determining how we obtain your consent, we will take into account the sensitivity of the personal information about you that we are collecting, using and/or disclosing. Use of Your Information When we use your personal information to provide services or information to you, including for billing purposes and when we use your personal information to include you in any direct marketing activities, we will assume that you have consented to such use unless you specifically advise otherwise. If you tell us that you no longer wish to receive information about our services, we will not send any further material. Glenerin Inn does not disclose your personal information to any third party to enable them to market their products and services without first obtaining express consent from you. Disclosure of Your Personal Information Under certain circumstances, Glenerin Inn may disclose your personal information: - when we are required our authorized by law to do so, for example if a court issues a subpoena; - when you have consented to the disclosure; - where it is necessary to establish or collect fees; - if we engage a third party to provide administrative services to us (like computer back-up services or archival file storage) and the third party is bound by our privacy policy; - if the information is already publicly known. Updating Your Information Since we use your personal information to provide services to you, it is important that the information be accurate and up-to-date. If, any of your information changes, please inform us so that we can make any necessary changes. Is My Personal Information Secure? Glenerin Inn takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are: - premises security; - restricted access to personal information stored electronically; - deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access - internal password and security policies; - obligation of all staff members to maintain client confidentiality; - all employees and third parties that have access to personal information collected by Glenerin Inn will be required to sign a confidentiality agreement that is in keeping with this Policy. Correcting Errors If Glenerin Inn holds information about you and if you can establish that it is not accurate, complete and up-to-date, Glenerin Inn will take reasonable steps to correct it. Web Site Our website contains links to other sites, which are not governed by the privacy policy. We may also collect personal information on our website (www.glenerininn.com). We only collect the information you provide to us voluntarily by sending us an e-mail message, completing forms or using the links contained on the website Glenerin Inn collects and uses your name, address, telephone number, email address and other information you submit on or through the website for the purposes for which you provided the personal information, to respond to your inquiries (and applications for positions), and to provide you with updates and information that we think may be of interest to you. In providing Glenerin Inn with any personal information on or through this website, you consent to the collection and use of that information for these stated purposes. We currently do not use cookies on this website. "Cookies" are small text files that recognize repeat visitors and track their visits to a website. On our website, like most other commercial websites, we may monitor traffic patterns, site usage and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information. Communicating with Us You should be aware that email is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information. Changes to this Privacy Policy Since Glenerin Inn regularly reviews all of its policies and procedures, we may change our Privacy Policy from time to time. Please review our website for updates. Inquiries / Complaints If you have any questions or concerns about how your personal information has, is or will be handled by Glenerin Inn or if you would like to register a complaint, please contact our Privacy Officer.     [close]   [The Glenerin Inn]     Toll free: 1-877-991-9971 1695 The Collegeway, Mississauga, Ontario, Canada, L5L 3S7 © Copyright Glenerin Inn 2005